Delivery and Shipping
Delivery will take a minimum of 3 - 4 working days
Orders below SGD$100
Courier Next day (9 am - 10 pm) - Additional SGD$5
Orders above SGD$100
Courier Next day (9 am - 10 pm) - Free of Charge
Note: Orders made over the weekends are usually delivered on the following Wednesday.
- You will receive an email as soon as your order leaves our warehouse and an SMS from our appointed courier delivery company on the morning of the delivery date.
- Some orders may take longer to process if received during sale periods, around public holidays, and unforeseen circumstances. We seek your understanding in this.
For some bulky orders, an SGD$15 surcharge may apply to certain delivery locations in Singapore (e.g. residential areas in Sentosa). Residential areas in Sentosa are a secured zone, and therefore most delivery companies require this surcharge.
In the event when a delivery was attempted and no one was home to receive, you will receive an automated email message that will allow you to choose a convenient re-delivery day/time slot.
In the event of multiple delivery failures, the order will be returned to us. Under such cases, a re-delivery fee will be charged to resend the order:
- Small Orders - SGD$5
- Large Orders - SGD$15
Koko & Miko does not ship internationally at the moment. However, you can contact our customer service at firstname.lastname@example.org should you request this service.